If your order hasn’t shipped, please contact us at service@x-sense.com to cancel and reorder the correct model. If it has already been delivered, exchanges are not supported. However, if the detector is unactivated and in resellable condition, you can return it and place a new order.

Please send a photo of the original packaging (without opening it if unopened) for confirmation. Once we receive your photos, we’ll guide you through the return process.

Since this is not a quality issue, the return shipping cost will be your responsibility.

Refund policy:

100% within 30 days of delivery
80% within 45 days
60% within 60 days
No refund after 60 days

For full details, please visit [Returns & Warranty Policy]

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