Shipping Policy
- Shipping Costs
- We offer Free Standard Shipping on orders over $49.
For orders below this amount, shipping fees will be calculated and displayed at checkout based on your delivery location and selected shipping method.
Please note:
● Additional shipping charges may apply for remote or hard-to-reach areas.
- Shipping Coverage
- We currently ship to the following regions:
North America
● United States
Europe
● All Europe Union member states
Other Regions
Shipping to additional countries may become available in the future. Updates will be posted on this page.
- Order Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
Processing time refers to the period required to verify the order, perform quality checks, and prepare the shipment.
Delivery time: USA & Europe: 3-7 business days
● Orders placed on weekends or public holidays will be processed on the next business day.
● During peak seasons or promotional periods, processing times may be slightly longer.
- Shipping Carriers
- We partner with reputable global carriers to deliver your orders safely.
Common carriers include:
● FEDEX
● USPS
● DHL
● Local postal services or regional delivery partners
Carrier selection may vary depending on the destination and warehouse location.
- Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your order through:
● The tracking link in your shipping confirmation email
● Your order details page
● Tracking website：https://www.x-sense.com/pages/order-tracking
Please allow 24–48 hours for tracking information to update after shipment.
- Customs Duties & Taxes
- For international orders, shipments may be subject to import duties, VAT, or other local taxes depending on the destination country's regulations. These charges are determined by local customs authorities and are the responsibility of the recipient unless otherwise stated at checkout. Customs procedures may also cause delays beyond the estimated delivery time.
- Address Accuracy
- Customers are responsible for providing accurate and complete shipping information when placing an order. X-Sense is not responsible for delays or delivery failures caused by incorrect or incomplete shipping addresses. Once an order has been shipped, we are unable to modify the shipping address.
- Multiple Item Orders
- For orders containing multiple items:
● Orders placed on the same day may be shipped together
● Orders placed across multiple days may be shipped separately
You will receive separate tracking numbers if your items ship in multiple packages.
- Lost, Damaged, or Missing Packages
- If your package arrives damaged, incomplete, or missing, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue.
To help us investigate the issue, please provide:
● Your order number
● A photo of the shipping label
● Photos of the received package and products
● A photo of the SKU on the packaging (if applicable)
- Delivery Refusal
- If you wish to cancel an order while it is already in transit, please contact our support team immediately. Refunds will be processed after the returned package has been received and inspected.
If cancellation is not possible:
● You may refuse the package upon delivery
● The package will be returned to our warehouse
- Shipping Delays
- While we strive to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:
● Weather conditions
● Customs inspections
● Carrier operational delays
● Public holidays
● Force majeure events
X-Sense will not be liable for shipping delays caused by such external factors.
- Shipping Restrictions
- Due to carrier limitations, logistics constraints, or regulatory requirements, we are currently unable to ship orders to certain locations.
Orders placed with shipping addresses in the following regions may not be processed or may be cancelled.
US Territories
We currently do not ship to the following U.S. territories:
● American Samoa (AS)
● Guam (GU)
● U.S. Virgin Islands (VI)
● Northern Mariana Islands (MP)
● Puerto Rico (PR)
Remote US States
Shipping service is currently unavailable for the following U.S. states due to logistics limitations:
● Alaska (AK)
● Hawaii (HI)
Military Addresses
We currently do not ship to military mail addresses, including:
● APO (Army Post Office)
● FPO (Fleet Post Office)
● DPO (Diplomatic Post Office)
This includes the following military regions:
● Armed Forces Americas (AA)
● Armed Forces Europe (AE)
● Armed Forces Pacific (AP)
Selected European Regions
At this time, we do not ship to the following European locations:
● Cyprus
● Malta
Additional Notes
If an order is placed with a shipping address in a restricted region:
● the order may be cancelled automatically, or
● our customer support team may contact you to request an alternative shipping address.
Any payments made for orders that cannot be shipped will be fully refunded.
- Related Policies
- For more information about your purchase, please review our related policies:
● Return & Warranty Policy – Details about product warranty coverage and service.
● Privacy Policy – How we collect, use, and protect your personal information.
- Customer Support
- If you have any shipping-related inquiries, please contact our customer support team.
Email: service@x-sense.com
Customer Support Hours:
USA+1 (833) 952-1880Mon–Fri, 9 AM – 5 PM (ET)
UK+44 (0) 808 501 5078Mon–Fri, 9 AM – 5 PM (GMT)
Germany+49 (0) 800 1821 385Mon–Fri, 9 AM – 5 PM (CET)