Warranty Policy

This commercial warranty does not affect any statutory rights that consumers may have under applicable consumer protection laws. Statutory remedies may include repair, replacement, price reduction, or termination of the contract in accordance with applicable law.

1. Warranty Coverage Period

Category

Warranty Period

Smoke Alarm

5 Years

Carbon Monoxide Alarm

5 Years

Combination Alarm

5 Years

Heat Alarm

5 Years

Radon Alarm

5 Years

Water Leak Alarm

2 Years

Driveway Alarm

2 Years

Mailbox Alarm

2 Years

Thermo‑Hygrometer

2 Years

Base Station

5 Years

Remote Control

2 Years

Security Keypad

3 Years

PIR Motion Sensor

3 Years

Door / Window Sensor

3 Years

Security Camera

2 Years

2. Warranty Eligibility Requirements

When requesting warranty service from X‑SENSE, customers must meet the following requirements:

  •  The product must be purchased through official sales channels, including the X‑SENSE official website, Amazon store, or Walmart store.
  •  A valid order number or purchase invoice must be provided.

3. Warranty Start Date

The warranty period begins on the date the product is delivered to the shipping address provided by the customer.

4. How to Request Warranty Service

If you experience an issue with your product, please contact our customer support team at service@x-sense.com

To help us process your request efficiently, please provide the following information:

  1. The order ID associated with your purchase
  2. A detailed description of the issue, including what happened, when it occurred, and how it occurred, along with your order number and the product’s SKU.
  3. Any troubleshooting steps you have already taken.
  4. Clear photos or videos showing the defect(s), taken under good lighting conditions

5. Warranty Service Solutions

If a defect covered under this warranty is confirmed, X‑SENSE may, at its discretion:

  •  Repair the product.
  •  Replace the product or relevant parts.
  •  Provide an alternative solution as permitted by applicable laws.

Replacement products or parts will inherit the remaining warranty period of the original product, or be covered by at least 3 months of warranty, whichever is longer.

6. What Is Not Covered Under Warranty

This warranty does not cover:

  •  Products without sufficient proof of purchase
  •  Lost or stolen products
  •  Products with expired warranty periods
  •  Issues that are not related to product defects, manufacturing faults, or lack of conformity may not qualify for support under X-SENSE’s voluntary commercial warranty if reported more than 60 days after purchase.
  •  This limitation applies only to the voluntary commercial warranty and does not affect any statutory rights that consumers may have under applicable law.
  •  Free or promotional products
  •  Repairs or modifications performed by unauthorized third parties
  •  Damage caused by external factors
  •  Damage caused by misuse, including but not limited to drops, extreme temperatures, water exposure, or improper operation
  •  Products purchased from unauthorized resellers